• Is my payment information secure?

Absolutely. Your security is important to us. Our online store uses secure payment processing to help protect your personal and payment information. Payment providers that process card payments follow applicable security standards, including PCI DSS where required.

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• Do you accept online payments?

Yes! We accept online payments through our secure checkout, making it easy and convenient to shop for your favourite footwear and accessories.

For more information, please read our Terms & Conditions.

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• What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayJustNow and Payflex, subject to availability at checkout.

• How long does delivery take?

Delivery within South Africa typically takes up to 7 business days. Delivery times may vary depending on your location, courier schedules and other unforeseen circumstances.

We'll do our best to get your order to you as quickly as possible.

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• How much does shipping cost?

Shipping fees depend on your delivery address and the shipping options available. The applicable shipping cost will be calculated and displayed at checkout before you complete your purchase.

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• Do you offer free shipping?

Yes! We offer free domestic shipping on qualifying orders of R1,400 or more. The applicable offer and eligibility will be confirmed at checkout.

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• Do you ship internationally?

Yes, we welcome international orders!

We are happy to assist in arranging safe and affordable courier services to your country. If you need assistance with shipping arrangements, please contact us at customercare@braziliagroup.co.za.

Please note that international shipping costs, customs duties, import taxes and other applicable charges are the responsibility of the customer. Fragrances and perfumes are excluded from international shipping due to shipping restrictions.

• Can I return an item or request a refund?

We want you to be happy with your purchase. Within 14 days of receiving your order, If you need to return an item or request a refund, please contact our customer care team on whatsapp (preferred) 078 977 4751 or customercare@braziliagroup.co.za.

Returns, refunds and exchanges are subject to our applicable Returns Policy and the product should be in it's original condition, with original packaging. For items over the 14 day period and within 6 months of purchase, we can only entertain items with evaluated factory faults.

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• How long do I have to request a return or refund?

Please contact us within 14 days of receiving your order to enquire about a return or refund. Eligibility depends on the reason for the return, the condition of the product and whether the item possess a factory fault.

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• Who pays for return shipping?

Return shipping costs may depend on the reason for the return. If an item is faulty, damaged or incorrect, your rights under applicable consumer protection laws will apply. For other returns, the customer may be responsible for return shipping costs, subject to our Returns Policy.

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• How do I request a return or refund?

Whatsapp us on 078 977 4751 or
Email customercare@braziliagroup.co.za with your order number, the item you wish to return and the reason for your request. Our team will guide you through the next steps.

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• How long does a refund take?

Once a refund has been approved and processed, processing time can take up to 14 days. The time it takes for the funds to reflect will depend on your payment provider or bank.

• How can I track my order?

If tracking information is available for your shipment, it will be shared with you once your order has been dispatched. Please allow time for the courier's tracking system to update.

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• Can I change or cancel my order after placing it?

Please contact us as soon as possible via Whatsapp (Preferred) 078 977 4751
or customercare@braziliagroup.co.za if you need to change or cancel an order. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

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• What should I do if I receive the wrong item or a damaged product?

We're sorry if something isn't right with your order. Please contact via Whatsapp (Preferred) 078 977 4751 or customercare@braziliagroup.co.za with your order number, a description of the issue and photographs where relevant. We'll help you resolve the matter.

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• How do I choose the correct shoe size?

We recommend checking the size information provided on the relevant product page before placing your order. If you're unsure about sizing, contact our customer care team for assistance.

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• Are the products shown online exactly as they appear in person?

We do our best to display our products as accurately as possible. However, colours and finishes may appear slightly different depending on your screen settings and lighting conditions.

Can't find the answer you're looking for?

Our team is happy to assist you. Our Preferred method of contact is via Whatsapp. 

Whatsapp: 078 977 4751

Email: customercare@braziliagroup.co.za

Please include your order number when enquiring about an existing order so we can assist you more efficiently.