FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express and PayJustNow.

Shipping & Delivery

Domestic shipping can take up to 7 business days.

Due to supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders, minimum spend R1299.

Yes, please note that free shipping is not applicable for international orders customers are required to source their own courier service.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy customercare@braziliagroup.co.za

A refund request can be submitted within 14 days of recieving the purchased item.

All shipping costs (including the return shipping) are handled by the customer.