1. WEBSTORE PURCHASES

These terms and conditions apply to all purchases made through the Brazilia webstore at www.shopbrazilia.com. Please read them before placing an order.

1.1 About Us

Brazilia Designer Shoe Outlet is operated by Histerix (Pty) Ltd T/A The Brazilia Group, a retail company registered in the Republic of South Africa.

1.2 Acceptance of Terms

By using our website or placing an order through our webstore, you agree to these terms and conditions. If anything is unclear, please contact our customer care team for clarification.

These terms must be read together with our applicable website policies, including our Privacy Policy and Returns Policy.

1.3 Our Products and Brazilian Inspiration

While many of our shoes are made in Brazil, not all our products are sourced from there. Brazilia draws inspiration from Brazilian style, design and passion for life, and we import Brazilian footwear whenever possible.

1.4 Materials and Product Information

Not all our products are made from genuine leather. Where a product is made from leather, this will be indicated in its product description.

We take care in sourcing quality materials and footwear suited to the needs and preferences of South African customers. We make every reasonable effort to ensure that product descriptions and images accurately represent the items we sell.

1.5 Returns, Exchanges, Refunds and Factory Faults

We want you to be happy with your purchase. If you need to return an item, exchange a size or believe your product has a manufacturing defect, please contact our customer care team for assistance.

All returns and exchanges are subject to the conditions below and applicable South African consumer protection laws.

1.5.1 Returns and Exchanges Within 14 Days

Customers may request a return or exchange within 14 days of receiving their order, subject to the applicable return conditions and consumer protection laws.

For change-of-mind returns, including size exchanges, customers are responsible for the applicable courier costs for returning the item and receiving a replacement.

Items must be returned in a suitable condition for assessment. Normal wear and tear, misuse, abuse, negligence and accidental damage are not considered manufacturing defects.

Any applicable statutory cooling-off rights remain unaffected by this policy.

1.5.2 Factory Faults Within Six Months

If you believe your product has a manufacturing defect, you may submit a claim within six months of receiving the goods, in accordance with applicable consumer protection laws.

To help us assess your claim, please email customercare@braziliagroup.co.za with the following information:

• Your order number or proof of purchase.
• A description of the alleged defect.
• Clear photographs showing the issue and the overall condition of the product.

We may request additional photographs or ask for the item to be returned for physical inspection before reaching a decision.

Our team will assess whether the issue is consistent with a manufacturing defect rather than normal wear and tear, misuse, accidental damage, negligence or other damage occurring after delivery.

Where a manufacturing defect is confirmed, the applicable remedy will be provided in accordance with South African consumer protection law. Depending on the circumstances and the customer's legal rights, this may include a repair, replacement or refund.

Where a refund is applicable, it will be processed via electronic funds transfer (EFT), subject to any legally applicable requirements.

Brazilia will cover the applicable return courier costs for goods confirmed to be defective, in accordance with applicable law.

1.5.3 Assessment of Returned Goods

All goods submitted for assessment of an alleged manufacturing defect will be inspected by our team. Our assessment will be based on the condition of the product, the available evidence and the applicable consumer protection requirements.

If the assessment indicates that the issue is due to normal wear and tear, misuse, abuse, negligence or accidental damage rather than a manufacturing defect, the claim may be declined where justified by the evidence and permitted by law.

Where a claim is declined, the customer may be responsible for applicable collection and redelivery costs, where permitted by law.

Nothing in this section limits any rights a customer may have under applicable consumer protection legislation.

1.5.4 Hats, Perfumes, Bags and Wallets

For hygiene reasons, and to prevent items being used before being returned, hats and perfumes are generally excluded from change-of-mind returns and exchanges.

Bags and wallets are also excluded from change-of-mind returns and exchanges, as these items may be used for events or other occasions before a return is requested.

These exclusions do not remove any applicable consumer rights relating to manufacturing defects or other remedies required by law.

1.5.5 How to Request a Return or Exchange

To request a return or exchange, please email customercare@braziliagroup.co.za during our customer care hours:

Monday to Friday, 8:30 am to 4:00 pm.

Please include your order number and a description of your request. For alleged manufacturing defects, please also provide clear photographs of the issue.

Our team will guide you through the next steps, including any required inspection and courier arrangements.

1.6 Product Availability and Order Confirmation

Our products are subject to availability. Adding an item to your shopping basket does not reserve the item or constitute a completed purchase.

An order is subject to successful completion of checkout and confirmation through our ordering process. Order acceptance remains subject to applicable law.

If an item becomes unavailable after an order has been placed, we will contact you to discuss the available options.

1.7 Pricing and Website Information

We make every reasonable effort to ensure that product descriptions, images, prices, specifications and other information on our website are accurate and up to date.

Despite these efforts, errors or omissions may occasionally occur. If an error affects your order, we will contact you to explain the situation and arrange an appropriate resolution, including a refund where applicable.

We reserve the right to update product prices, descriptions, specifications and availability without prior notice. Such changes will not override any rights arising from orders already accepted or other applicable legal requirements.

Products displayed with pricing errors, such as a price of zero, may result in an order being cancelled, subject to applicable law.

1.8 Stock Availability

Our online stock information is updated approximately every 72 hours.

As our webstore stock is linked to availability across our retail store network, stock levels are not updated in real time. An item may therefore sell in-store before your online order is processed.

Although we take reasonable steps to minimise stock discrepancies, we cannot guarantee that every item displayed on our website will remain available at the time an order is processed.

If an ordered item is unavailable, we will contact you to discuss the next steps and arrange an appropriate resolution in accordance with applicable law.

1.9 Delivery Charges

Delivery charges may apply to orders. Any applicable delivery fees will be communicated during checkout or before the order is finalised.

For returns and exchanges, courier costs will be allocated in accordance with our Returns Policy and applicable consumer protection laws.

1.10 Order Processing and Dispatch

We aim to dispatch orders as soon as reasonably possible.

Dispatch times may vary depending on stock availability, the location of the item and any transfers required between stores or our distribution facilities.

Some items may need to be transferred from another store or region before they can be dispatched. This may result in additional processing time.

We will make reasonable efforts to communicate any significant delays and address orders that cannot be fulfilled within the applicable agreed or legally required timeframe.

1.11 Errors and Omissions

Errors and omissions excepted (E&OE).

We reserve the right to correct genuine errors or omissions in website content, product descriptions, pricing and other information, subject to applicable law and the rights of customers whose orders have already been accepted.

Nothing in these terms is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded under South African law.

Webstore Contact Details

Email: customercare@braziliagroup.co.za

WhatsApp: 078 977 4751

Website: www.shopbrazilia.com

2. IN-STORE PURCHASES

These policies below specifically apply to our retail outlets and not necessarily to the webstore.

RETURNS POLICY

1. NON-DEFECTIVE PRODUCTS (Non-Sale Items)

1.1 Customers can return products for a refund or exchange within 14 (Fourteen) Days from the date of purchase, provided that:

1.1.1 The product is in its original or the same condition and packaging;

1.1.2 The product has not been worn or used;

1.1.3 The price (swing) ticket and labels are attached to the product or its packaging;

1.1.4 The original till slip, as proof of purchase, is presented;

SALE ITEMS

1.2 No refunds on Sale items (size exchanges are subject to availability)

CREDIT NOTES

1. A credit note will be issued to the consumer on return of a product, in a fair and reasonable offering if the 14 day period of refund or exchange has lapsed.

2. An OTP (One Time Pin) will be sent to the consumer’s cellphone number.

3. The consumer may use this OTP to redeem a product in the store where the credit note was issued, for the same value or greater.

4. A credit note is valid for one use only.

5. Credit note’s may not be exchanged, divided or redeemed for cash.

6. Queries for lost OTP/Credit notes may only be entertained during office hours (Mon-Fri 8:30-16:30 and Sat 8:30-12:30). Same applied for expired lay-byes.

2. DEFECTIVE PRODUCTS

2.1. Within 6 Months of your purchase, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended, or not legal or reasonably durable (based on the circumstances and product type) (in other words that the merchandise is “defective & does comply with the provisions of section 55 of the Consumer Protection Act”), the consumer may bring in the product. Once the product has been inspected by our quality control team & the product is found to be “defective”, customers will be entitled to one of the following:

(a) full refund into the customer’s bank account via EFT

(b) have the product repaired or replaced, depending on availability and other relevant circumstances;

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund. A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if:

(a) The faults/damage are a result normal wear and tear;

(b) Damage arising from incorrect usage of the product;

(c) The item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

2.2 The provisions of clause 2.1 above apply to all items, including sale items or items bought on promotion. The repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.

2.3 Products will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:

2.3.1 Normal wear and tear;

2.3.2 Negligence or damage arising from misuse and/or improper or inadequate care of the merchandise;

2.3.3 Where the items have been altered or dealt with or used contrary to the manufacturer’s instructions.

3. EXCLUSIONS

3.1 A customer may not under any circumstances return the following:

3.1.1 Product that a customer or any other person has altered, repaired, incorporated or added to and;

3.1.2 Any soiled items (if also not defective).

4. REFUNDS

4.1 In the event that a customer qualifies for a refund in terms of this Returns Policy; for defective products and has complied with all the relevant provisions of this Returns Policy, the customer will qualify for the full purchase price paid for the refunded productor if the product was purchased on sale or on promotion, then a refund of the amount actually paid for the product, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:

4.1.1 CASH, DEBIT CARD AND CREDIT CARD PURCHASES:

4.1.2 Credit card purchases will be refunded to the credit card used to make the initial purchase;

4.1.3 Cash purchases will be refunded by way of EFT (into purchaser’s bank account).

4.2. In the event of a customer qualifying for a refund in terms of this return policy, for non-defective items, the consumer is entitled to a refund or exchange within 14 days from the purchase of the item and a credit note if the 14 days has lapsed.

5. LAY-BYES

5.1. Identification documents to be provided for verification upon entering and concluding the lay-by agreement.

5.2. Lay-by dockets are to be kept safely as it is to be produced upon payments and when redeeming products.

5.3. The total lay-bye period is 2 months from Start Date.

5.4. A 10% handling fee will be charged on all expired & cancelled lay-byes.

5.5. Should your lay-by expire, an OTP (One Time Pin) will be sent to you via an SMS to use as a credit note. Queries for lost OTP may only be entertained during office hours (Mon-Fri 8:30-16:30 and Sat 8:30-12:30).

5.6. Upon release of goods, identification documents are required and the 14 day refund and exchange policy will apply.

All Rights Reserved | Histerix (Pty) Ltd | E&OE

If you have any questions or concerns, kindly contact us on customercare@braziliagroup.co.za

Privacy Policy

Last updated: October 2026

At Brazilia, operated by Histerix (Pty) Ltd T/A The Brazilia Group, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit or shop at www.shopbrazilia.com, and how you can exercise your privacy rights.

We handle personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

• Your name, email address, telephone number and delivery address.
• Billing and order information necessary to process your purchase.
• Information you provide when contacting our customer care team.

Order and Transaction Information

• Products purchased and your order history.
• Payment status and transaction details.
• Information relating to returns, exchanges and refunds.

Browsing and Device Information

When you visit our webstore, Shopify and certain third-party apps or services used on our website may automatically collect information about your visit. This may include your IP address, browser type, device information, pages visited, products viewed, shopping cart activity, interactions with our website and information about how you arrived at our store.

The information collected depends on the features, cookies and integrations enabled on our website.

Information from Service Providers

We may receive relevant information from payment providers, courier companies and other service providers involved in processing your order or providing our services.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders.
• Confirming payments and arranging deliveries.
• Communicating order confirmations, payment notifications and delivery updates.
• Managing returns, exchanges, refunds and customer enquiries.
• Maintaining business records and meeting legal obligations.
• Protecting our website and business against fraud, misuse and unauthorised activity.
• Understanding website performance and improving our products, services and customer experience.
• Measuring marketing campaign performance and, where applicable, supporting relevant advertising.
• Sending promotional communications where we have the necessary consent or other lawful basis.

We aim to collect and use only the information reasonably necessary for these purposes.

3. Shopify and Payment Processing

Our webstore operates on Shopify, an ecommerce platform that provides the technology and infrastructure used to operate our online store.

Payments are processed through the relevant payment providers. We do not directly handle or store your full credit card details, although we may receive payment confirmations and transaction information needed to manage your order.

Shopify and our payment providers may collect or process personal information in accordance with their own privacy practices and applicable agreements.

For more information about Shopify's privacy practices, please refer to the Shopify Privacy Policy.

4. Cookies, Browsing Data and Website Analytics

When you visit our webstore, Shopify and certain third-party apps or services used on our website may automatically collect information through cookies, pixels and similar technologies.

This information may include your IP address, browser and device details, pages visited, products viewed, shopping cart activity, interactions with our website and information about how you arrived at our store.

Depending on the services enabled on our website, this information may be used to:

• Keep the website functioning properly and support checkout.
• Remember shopping preferences and items in your cart.
• Analyse website traffic and performance.
• Improve the shopping experience.
• Prevent fraud and unauthorised activity.
• Measure marketing campaigns and support relevant advertising.

Some technologies are provided by Shopify, while others may be provided by third-party services integrated with our webstore.

We do not necessarily have access to every piece of browsing information collected by these services, nor do we independently control all aspects of how they process it.

Where required by law, we will request consent before using non-essential cookies and tracking technologies. You can manage available cookie preferences through our website's privacy settings or adjust your browser settings. Disabling certain cookies may affect some website functions.

5. How We Handle and Share Your Information

We take the privacy and confidentiality of customer information seriously. We do not voluntarily sell customer personal information to unrelated third parties.

To operate our webstore, however, we rely on Shopify and other service providers that may collect, receive or process information on our behalf or for their own purposes, depending on the service involved.

These providers may include:

• Shopify, which provides our ecommerce platform.
• Payment providers that process transactions.
• Courier and delivery companies.
• Website analytics and advertising platforms, where these services are enabled.
• Apps and other service providers integrated with our webstore.
• Professional advisers and other service providers where reasonably necessary for legitimate business purposes.

We may also disclose information where required or permitted by law, including to protect our legal rights, prevent fraud or respond to lawful requests from relevant authorities.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose. We take reasonable steps to use appropriate service providers and protect customer information, but we cannot independently control every aspect of an external provider's data handling practices.

6. Marketing Communications and Advertising

We distinguish between essential communications relating to your purchase and promotional marketing.

When you place an order, we may use your contact details to send order confirmations, payment notifications, delivery updates and other communications necessary to fulfil your purchase and provide customer support.

Promotional emails, SMS messages and other direct marketing communications are handled separately. We will obtain your consent or rely on another lawful basis where permitted by applicable law, and provide an appropriate way to opt out.

Depending on the advertising and analytics tools enabled on our website, browsing or shopping activity may also be used to measure advertising performance or help deliver relevant advertisements.

Where required by law, we will obtain consent for relevant tracking technologies before they are activated. You can manage available privacy and cookie preferences through our website.

Opting out of promotional communications does not prevent us from sending essential messages relating to an existing order.

7. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is limited to situations where it is reasonably necessary for business operations, order fulfilment, customer service or other legitimate purposes.

While we take privacy and security seriously, no website, electronic transmission or storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, managing customer relationships, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances.

Where information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it.

9. International Processing of Information

Shopify and certain service providers may store or process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer complies with applicable data protection requirements, including POPIA where relevant.

10. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion or destruction of personal information where legally permitted.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Object to direct marketing in accordance with applicable law.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These services operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website features, service providers or applicable legal requirements.

The latest version will be published on our website, together with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, wish to update your information or want to exercise your rights under POPIA, please contact us.

Company: Histerix (Pty) Ltd T/A The Brazilia Group

Email: customercare@braziliagroup.co.za

WhatsApp: 078 977 4751

Website: www.shopbrazilia.com

We will review and respond to privacy-related requests in accordance with applicable legal requirements.